From our Long Term Rentals Division; Ballito

Beste Bev

Hiermee wil Ek net baie dankie se vir wat jy vir ons gedoen het.  Ek het ñ probleem  gehad en jy het uit die kerk gekom om ons te help.  Jy het ons met elke probleem gehelp en die ekstra myl met ons gestap.  Ons het probleme met ons stoof gehad en binne ñ kort tyd het ons n nuwe stoof gehad. Jy is regtig wonderlik in jou werk.  Ek  het jou gevra om vir my ma ñ woonstel te kry. Jy het nou alreeds vir haar ñ plekke gekry wat sy kan bekostig. Ek sal jou by almal wat ek ken aanbeveel. Baie dankie vir wat jy vir ons beteken het. Jy is regtig  die beste aggent wat ons nog gehad het. Weereens baie dankie.
 
Neshka en famielie 

From our Long Term  Rentals Division: Ballito

The Management

Chaz Everitt Group

My family and I recently decided to relocate from Gauteng Province to KZN as I  secured employment in Durban.  We had not yet decided which area we would move to but decided to look from South Coast to North Coast with my place of work being midway between the two.  We had always liked Balito and we we were referred by a friend to Beverley Urquhart at Chaz Everitt. 

From our first meeting with Beverley we  felt at ease, had someone who listened to us and took our needs and requirements into account.  We have 3 dogs which had to be considered and also have a 17 year old daughter in high school which was our priority, so schools in the area were also one of our requirements.  Beverley went out of her way from the first moment to help us to try and find what we needed and wanted – she was helpful, reliable, sensitive to our needs and acted in a very professional manner at all times.  She spent quite a bit of time with us taking us around showing us properties and at all times maintained the same level of customer service.  

Fortunately we managed to secure property in Waterfall through a family friend, but unfortunately needed no further assistance from Beverley.  We will most definitely recommend her to family and friends should there ever be a need for her services. 

Thank You Beverley, you are truly an asset to your employer.

Mrs Kirsten Cook

From our Long Term Rentals Division: Ballito

To Whom It May Concern:

I would like to thank Chas Everitt and especially Beverly Urquhart that helped me find a very nice place in Ballito.

I was transferred from Gauteng to KZN for work and needed a place very quickly. I called up an Ad is saw and Bev assisted me from day one and all was smooth sailing. Bev went out of her way for me too help.

Even after I moved in Bev is still helping me sort out small snags in the house.

She is very passionate in what she does and is willing to help with anything.

Thank you.

I would recommend Chas Everitt to all my friend and family if they ever move down to the coast.

Thank you

Regards

JP Venter

Virgin Active

Regional Product Manager

From our Holiday Rentals Division: Umhlanga

Hi Nicolas 

I hope all is well.

I just wanted to send a heartfelt thanks to you ALL for looking after our apartment.  I think very often it is taken for granted the fact that our apartments are looked after and rented out so efficiently.  It is a fairly large investment for us and you guys really are our ‘stockbrokers’ who just get on with the job.  Thank you again from Mark and I, we do appreciate all that you guys do on our behalf.

Kind Regards
Debbie Gallagher

From our Long Term Rentals Division: Umhlanga

I trust that you are well.

I have been obliged, due to the excellent service and help that I have received from one of your company’s agents, David Gouws, to let you know of my extreme satisfaction in all my dealings with David in attaining an apartment to let in Umdloti.

This is only the second time that I have gone through this process of applying to rent a place, and regardless of not having much previous experiences, I can say without any doubt that David is truly an amazing agent to deal with.

From the time of my enquiry, up to acceptance of the lease, David has been with me all the way, ensuring his assistance whenever called upon, and for someone to give their time instantly for the sake of another is a precious quality to have. Over and above, the professionalism, friendliness, and ease at which David has dealt with me, has led me to believe he is naturally a very good person to start with.

Once I had submitted all relevant documentation, I don’t think it took even 30 minutes before the lease was forwarded to me.

David sets an example in your organization, and he only reflects positives for Chas Everitt, promoting and endorsing your company in the best of ways.

I cannot do his efforts justice in this one mail, but what I can say is that he has contributed to one more client being pleased with the efforts of your company, as I am sure he has done with others time and time again.

I trust that the contents of this mail will be absorbed by your company in striving to fulfill your objectives and ambitions.

Yours Sincerely

Kind Regards

Ridhwaan Chicktay

From our Long teerm Rentals Division: Ballito

Dear Bev

I would just like to drop you a line to feedback on the service we have had from yourself and your representing company, Chad Everitt.
My decision to relocate to Ballito from Durban was fairly emotional for me; largely because of the unknown re accommodation, area, etc.  Its an age thing I think!
But upon meeting with you on day one it was clear that you had meet the brief for my accommodation requirements spot on.  Your courteous, warm and efficient manner in which the deal/lease was transacted was swift and professional. Service delivery generally is sadly lacking across the board in SA today and I am very happy to report, both to your self and your management team, that I couldn't be happier with the service that I have received.
You walked the extra mile when I needed proof of residence in unexpected circumstances - and I am still marveling at that!  
I would like to wish you all the very best over the Festive Season and may 2017 prove to be happy, healthy and prosperous.
With grateful thanks and very best wishes.
Lyn
PS the wine was delish!!

From our Long Term Rentals Division: Morningside

I would just like to place on record the great service we received from Kribash. As explained in our telephone conversation, the rental experience was a very pleasant one for me.

I was referred to Kribash by a friend and he assured me that my rental will be handled in a professional manner and that the service received will be of the highest quality. This was true to the last word. Kribash epitomises professionalism and he’s service was of the highest quality. He took his time explaining the contract to me, he highlighted his concerns and discussed them all with me. He gave me an opportunity to voice my concerns wrt the potential tenant and also offered solutions to my concerns. I truly believe that your company has an asset in Kribash and I hope that he is recognised for his outstanding service.

Kind regards

Elton Govender

From our Long Term Rentals Division: Morningside

On another note I would like to thank Lee- Anne for all her hard work and in really going the extra mile in assisting me. This is really appreciated. I am based in Jhb and it is difficult to do something for her – can I ask a special favour from you – due to her really helping and I tell my friends who are owners in my complex that I am Chairman of about Lee-Anne and how great her service is (see word of mouth advertising for you guys) ; so can I ask that she maybe gets a day off or a half day off or something that you can do from your side?

Note with good service like this from Lee-Anne , the other small issues do not matter. I really salute her and wish we had staff like her!!!!!!!

Mr Shan Moodley - 32 Oakleigh Drive.

From our Long Term Rentals Divisio: Ballito

Hi Leanne

I would just like to say that the service we have been getting from Bev has been absolutely wonderful, she has been helpful far beyond what is expected. If we had a choice in the matter, we would never work with another agent again. 
Color us impressed
Kind Regards

Philip van Niekerk

From our Long Term Rentals Division: Ballito

Hi Leanne
Thanks for the email.
My feedback: Your team's service has been excellent! You always keep me in the loop at all times and I really appreciated that.
Your team is doing a brilliant job and right now you'll have exceeded my expectations. So you'll are already providing the best service I could ask for.
Kindest Regards,
Kamil Mahabir

From our Long Term Rentals Division: Ballito

 Dear Leanne,

My name is Melissa Naidoo...I am going to be the new tenant of an apartment your employee Bev Urquhart has sorted out for me. I got your email address from your company and my reason for this email is because I believe so strongly in rewarding and recognising good customer service. I am in the retail industry for over 16yrs now and I appreciate good service from people especially because of the lack of good service in Durban.

Bev's customer service from the start has left me in absolute awe because it's so rare these days to receive good service.
Her personality, passion and energy is why I am taking on the apartment and I have also recommended her and the Everitt group to all my friends and clients.
I'm sure she is already an asset to the company but I had to send this email because I am so impressed by her and I hope as her superior...you will tell her that she is doing a fantastic job and that clients like me appreciate people like her. Thank you so much for the professionalism from your company and from your employee Bev Urquhart.

God bless

Melissa.

From our Long Term Rentals Divisions: Ballito

Good day 

I would like to bring to your attention the service I received from your Rental Agent called Ruaan.

Me and my mom was desperately looking for a unit to rent the last month and could not find anyone to assist us. From the word “go” Ruaan assisted us. The day I contacted him on an advert he had on Facebook he immediately called me and start working on our needs. It was also a holiday day, however this did not stand in his way. He met us within 45min and calmly listened to all our needs (which I must say was a mouth full and almost impossible). He took us to 2 units on the same day without hesitation.

Ruaan continued to work on our enquiry every day and even answered all our questions promptly outside office hours. He was helpful, caring and very understanding. Every morning I received new information from him and he constantly followed up.

He made me and mom feel like real people and very well looked after. Even though we did rent from Ruaan in the end (we have a friend that we will be staying with for now) he made his mark and I will always refer him and know that he is the best you have!

He is a true gem and a go getter! Hold on to him – before someone else steel his talents!

 Kind regards

Cynthia Hattingh

From our Long Term Rentals Division: Umhlanga

Hi Jonathan

No thank you I have found what I was looking for.
However thank you for your excellent service, being on time and having excellent manners
All the best
Ian

From our Long Term Rentals Division: Ballito

Hi Leanne
Thanks for the email.
I must add that Sandra has really impressed me. She is very professional and kept me in the loop all the time. 
She is really a gem and an asset to your company.
Kindest Regards,
Kamil Mahabir

From our Long Term Rentals Division: Durban North

Our family is in the process of finding a house to rent in Durban North and my contact with your company a few weeks ago is David Gouws.    May I bring to your attention the excellent all round service that David has brought to us to date.  Coming from a corporate environment ourselves this has been highly appreciated.    I do believe that David will go far in his career and I thank Everitt Property for the quality that he has produced on their behalf.
 
Kind regards
 

Shirley Sparg.

From our Long Term Rentals Division: Morningside

Dear Lee-Anne

Thank you so much for your efficiency. It is an absolute pleasure dealing with people like yourself.

It makes my life a lot easier dealing with an efficient agent and I would like you to know how much I appreciate it.

Thanks once again
Pam Beaty

From our Long Term Rentals Division: Ballito

Dear Bev

I would like to take this opportunity to thank you for all he hard work and huge effort you have made in assisting me with finding a place to stay.

I was desperate and could not find anything appropriate and you managed to successfully help me out.

I am truly grateful and would highly recommend your services to anyone.

Everitt is very lucky to have such a dedicated member of staff.

Keep doing the great work you do and once again thank you.

Sincerely
Sanet Martins

From our Holiday Rentals Division: Umhlanga

Hello Renay,

Thank you very much for the excellent service I forever receive from you on behalf of Chas Everitt. You are an Angel sent from above and you can rest assured that I will be booking with you each time I want to come to Durban.

Kindest of Regards,
Sydney

From our Long Term Rentals Division: Ballito

Hi Trishan

Hope you are well.

The contractor did complete the repairs last Wednesday. I am happy with his work.

Please convey my thanks to the landlord for his speedy response in attending to the repairs. I would also like to thank Bev for her professionalism and understanding in accommodating me on Christmas eve with my request to view this apartment.  You have also been very hands on and kept me updated and checked up on progress throughout this process.

You guys are an absolute pleasure to interact with and I wish you lots of success in the future!!!

Kind regards

From our Long Term Rentals Division: Ballito

Hi Samantha

My wife and I were discussing last night that you are God sent , You have gone beyond the call of duty to satisfy your client and this is a rare experience for us. Thank you so much for cleaning our apartment and getting rid of the junk , it looks absolutely beautiful.

If everything is to your expectation , you may go ahead and lease the apartment.

Once again our humble thank you to you  for your professionalism and kind generosity .

Kind Regards
K.B. Pillay (Jordan & Kalay)
Kwik Container Movers & Agents

From our Residetial Sales Division, Durban North

Good day Wendy and Jackie,

My sincere thanks and appreciation for the great work you have both done in assisting me with selling my unit recently. Your service was efficient and professional.

You have both represented Chas Everitt in a positive light in lieu of the high-level of service you have offered me. Therefore in my view you have added value to the reputation of your organisation.

Thanks once again and best wishes for your future endeavours.

Kind Regards
Amit Rupee

From our Residential Sales Division Ballito

Thanks Debi,

Thank you for the assistance during this very lengthy sale process! 

Kind regards
Renette

From our Long Term Rentals Division Morningside

Dear Kribash.

I am compelled by conviction to write this email to you because I feel that if I don't it would unfair to you.

Over the years I have dealt with many consultants in various aspect of working in the corporate sector, in government and in the business world  and I must say you have impressed me by your conduct, personality and professionalism.

The way I've observed the passion with which you handled the matter between the Angolan High Commission and my wife and I is commendable. Your approach is worthy of emulation and must add that Chas Everrit has to be very fortunate to the likes of you on their team.

This type of passion and professionalism is  generally lacking in the South African service industry and more specifically in the Property Estate Industry.

I trust that you will always conduct yourself with such professionalism.

Kindest Regards
Anand Cheddie
Cheddie Investments (Pty)Ltd

From our Long term Rentals Division Morningside

Hi Kribash

Firstly I would like to say that I am very impressed with your service. Your continual updating me on new property is truly appreciated.

I have been looking for a few months now and your service is the best by far. Almost every other agent has never been in contact with me or followed up on any other property that I have viewed.

Many thanks

Nicky

From our Residential Sales Division Durban North

Hi Julie,

I am extremely impressed with the way in which Jonathan has managed both the referrals that he received from our office - this type of service is really a breathe of fresh air - I am sure you will agree that one norrmally has to phone for feed back and he has been keeping us abreast of everything - truly something I thought he had to be recommended on

Well done Jonathan!

Warm regards
Jackie Ross
Residential Sales Manager, Durban North 

From our Residential Sales Division - Durban North

Dear Hayley,

I would like to thank you for the highly professional, efficient and courteous manner that you and your colleagues dealt with the marketing of my property recently.

After having our home on a sole mandate for some time it was quite a revelation when we opened it up to other agents and noticed the great discrepancies in the level of professionalism that we were exposed to.

I must tell you that, you personally and the Chas Everitt Team in general, were a pleasure to deal with and I would have absolutely no reservations in recommending you to any family or friends who were considering selling or buying.

I am sorry you did not get the sale in the end , but that's the nature of your industry,

it certainly was not through lack of effort, skill or enthusiasm on your part.

I wish you happy selling.

Kindest Regards,
Mike Frizelle

From our Commercial Division - Umhlanga

Hi Denis,

I have been dealing with one of your employees by the name of Cherrise Griffiths recently while trying to find office space in Durban North. Unfortunately I was NOT able to find an office suitable for my business BUT I would like to compliment you and your staff member Cherrise on the great service I received. After dealing with various agents over the years I will say that Cherrise was the best experience thus far. She was prompt, factual and an overall pleasure to deal with. Thank you to you and your team.

Kind Regards
Cameron Smith

From our Long Term Rentals Division - Morningside

Hi Trusha

Many thanks for this.

I would like to take the opportunity to thank you and your team in giving this matter the urgency that you did.

I would especially like to thank Kribash for the excellent service provided.

I was kept informed at every juncture and everything was handled in a professional manner.

I had a meeting with my tenant last night and she echoed my sentiments about Kribash and the efficient manner in which he handled this.

I hope you will pass this message on to your top management team or, if you could give me their contact details, I would be happy to do so myself.

I had lost my faith in the ability of your institution to handle this situation and Kribash has gone to great lengths to restore this.

I thank you Trusha as well, for keeping me updated and informed.

After my previous email, I am certainly pleased to be able to send one of this nature.

Thank you once again.

Kind Regards,
Letisha Govender (BCOM) (BBBEE-MDP)
Operations Manager and Technical Signatory | Beescore Pty Ltd

From our Long Term Rentals Division - Umhlanga

Hi Julie

I just want to compliment and thank Pixie for the excellent service we had received from her. Due to circumstances my daughter required a house at short notice. She was told late on Thursday that the house that she was going to move to over the weekend was not available any more. As her mother who lives far from her, in Johannesburg, I was very concerned and didn’t know who to turn to. I got hold of Pixie who promised me to do her best to find something. As Friday was a public holiday I was really concerned. Pixie told us  still on Thursday that she had something available, she went to show my daughter the house on Friday and on Saturday the key was in my daughter’s hand.

I want to thank Pixie that she, as a mother herself, understood my concerns, calmed me down and was overall so professional.

I plan to move to Durban when I retire and when I want to purchase a house there is only one agent that I will contact and that is Pixie. I will recommend your agency to everybody.

Kind Regards
Christine van den Berg

From our Long Term Rentals Division - Morningside

Hi David,

Just wanted to say a big thank you to you and Chase Everitt for all the hard work you guys have put in in trying to find us a tenant. You have really handled us with care and excellence. I would highly recommend your services to anyone I am in contact with. I will even be doing a Facebook recommendation on one of the service pages. So some good news is that we have managed to find a tenant who is wanting to move in tomorrow despite the place being in a messy state ! Thank you once again.

Regards
Kim and Riccardo

From our Holiday Letting Division - Umhlanga

Hi Renay,

Just a quick compliment ......your service is supurb!!!!!! Thanks for the info.

Thanks a mill. Have a wonderful rest of the day

Margi Hunt

From our Long Term Letting Division -  Ballito

Just a quick mail to let you know that I got the lease for the property we want today. I really want to thank you for your support during this difficult time! I am so disappointed for you that I didn't lease through you but your services were truly amazing. No matter what time I called, how stressed I was, you were always on the other end of the line ready to come to my rescue. Service like that is truly hard to find these days and I thank you from the bottom of my heart for all your help. When my family are ready to buy a house I will use no one else but you! Thank you!!!

Yvette

From our Long Term Letting Division - Ballito

Dear Bev,

Firstly my sincere apologies for not sending this sooner, but things have been really hectic my side.

I would like to say a huge Thank You for handling our above property in such a extremely professional manner.

In fact I would like to stress how impressed I was and still am, that you went that extra mile to ensure both the tenant and myself were completely enlightened in all aspects of what the lease entailed, a meticulous hand over and an additional R1,000.00 more than anticipated for the rental.

I trust that you will forward this to the Lighthouse Group as a letter of appraisal and am sure they are aware what an asset you are to their company.

If you could please confirm by return email that you have received this.

Kind regards,
Cherie Henderson.

From our Holiday Letting Division - Ballito

Great, thank you.

I will definitely make use of you in future for holiday accommodation. You gave us excellent service, and the venue was absolutely fabulous.

Thanks
Jacques Siebert

From our Holiday Letting Division - Ballito

Good morning Karen

I enjoyed my stay at the unit,the sea views was spectacular and relaxing,the unit was well maintained and serviced,I do appreciate your effort for organizing the unit at such short notice.Thank you

Kind regards
Anthony Govender

From our Long Term Letting Division - Ballito

Dear Leanne

Kalay and I would like to place on record our sincere thanks and appreciation to you for your perpetual support. We know and believe that you always have our best interest at heart and our flat is in your capable hands.

Kind Regards
Jordan Pillay
Kwik Container Movers & Agents

From our Holiday Letting Division - Ballito

Thanks Sandra,

Monies have been received.

My family and i enjoyed our time in Ballito. I felt relieved that you made a point to avail yourself after hours to sort out all our queries. Thank you. We will definitely consider you (and Lighthouse) again next time we need to take some time off.

Regards,
Dumisani Mjojo
Senior Partner - Dzuwa Enterprises

From our Long Term Letting Division - Ballito

Hi Bev,  

I've just received a few pictures from  Evert to say he has arrived safely at The Moors with our dogs in tow!  Wow - I cannot believe moving day has finally arrived.  At one point it felt like we were living through a month of Sundays, so today is a really BIG day for us and somewhat surreal.

Thank you so much for everything you have done to ensure a  smooth transition.  Your encouragement, excitement  and enthusiasm for us and this house has kept us going! Everything has fallen into place so wonderfully, and we thank you from the bottom of our hearts for captaining our ship of chaos into calmer waters :-)

Kind Regards,
Sally Lombaert
Ergonomics Manager
Toyota South Africa Manufacturing (PTY) Ltd

From our Long Term Letting Division - Ballito

Hi Bev

I just wanted to take this opportunity to tell you how grateful I am for all your help and your very professional service with regards to our rental at 26B Summit Road in Sheffield.

You really went out of your way to assist us and nothing was too much trouble! You have made the whole experience so easy and hassle free for us!

We cannot thank you enough for all that you have done! You deserve a medal.

Take care
Anthea

From our Holiday Letting Division - Ballito

Hi Sandra

I would like to thank you and Lighthouse properties for the efficient service I received during my recent trip to KZN.

All the procedures and documents were really explained well and hassle free.

I look forward to using your services in the near future.

Many thanks,
Ghaneshree Moonsamy

From our Long Term Letting Division - Ballito

Hi Anita,

Thanks so much for helping us.  I deal with a lot of letting agents here in SA and in Greece (my father has many commercial and residential properties in his portfolio).  But I must say that you are Top Notch, always friendly helpful and professional Thank You.

We have mini factory in the Imbonini complex – Shakas Head , just around the corner from you.   Please can you recommend a good commercial letting agent to  me.

Best Regards
Peter

From our Long Term Letting Division - Ballito

Hi Bev,

We have rented 14A Summit Road from yourselves since 2008.  As we near the end of our stay in this home, we would like to take the opportunity in thanking you for the service that we received from you over the past 4 years.

You always went over backwards to assist us.  We feel that you have companssion both for the Landlord and the tenant and not biased in any way.  You attended to queries very quickly and professionally, and the problem always got sorted out.

The friendly manner in which you answered and spoke to us, made us feel very welcome to phone you in any situation.

Thank you so much, and we look forward to dealing with you in the near future.

Kind regards,
Melody Zwarts

From our Long Term Letting Division - Ballito

Dear Bev,

Marita and I would like to thank you for your excellent service in procuring a long term rental for us.

You certainly did go the extra mile!

We will gladly recommend your company and in particular yourself to anyone in need of your services.

Best regards,
Eugene Klinkert

From our Holiday Letting Division - Umhlanga Branch

Subject: 302 OYSTER QUAYS

Hi Nicolas, thank you so much for your mail, so kind of you to think of us during our move......we arrived safe n sound in a sweltering (36dgs) Brussels on Saturday evening, the journey took us 10 hours, including 4 pit stops, from Geneva ......we were pooped!!!  Currently we are staying in an apartment in the centre of the city until our house is ready to move into in the begining of September, can't wait to finally get settled!!!

Once again, I would like to thank you and your staff very much for your continued high level of service and support which you provide us at the Oysters.  In particular, I would like to mention how happy I am with the cleaning services that Sam provides, she is doing a sterling job and I think she knows now how the "fussy lady from overseas likes to arrange her cushions" .......hahaha.  Please send my very best wishes to Gina, I'm sure she must have had her baby by now!

Take care and hope to see you again soon in Umhlanga,

Kind regards,
Lindy Griffiths

From our Long Term Letting Division - Ballito Branch

TO:    Ettienne Louw,

RE: Lighthouse Client Service Survey

I have been dealing with Maxine and Bev for the past few years.  They have managed my property for me and always accommodated the fact that I live in Mpumalanga.  I am more than satisfied with their service and help and would certainly make use of their services in future.

I would certainly recommend them to any property owner.

Kind Regards
Yolandé Lotz

From our Residential Sales Division - Umhlanga Branch

Dear Kim

Thank you for showing us the apartment yesterday.  As I mentioned yesterday, we have seen an apartment just a short way out of Gateway that we do prefer and all going well we will be making an offer on that apartment.  Should this deal fall through I will contact you again.

We are really impressed with the service you gave Jenna and I.  Many of the agents we had contact with, were just so disinterested.

Thanks
Lesley

From our Long Term Letting Division - Ballito Branch

To Whom it May Concern,

We have immensely enjoyed our dealings with Anita , her professionalism and commitment to ensuring her customer is happy has been first class , she listened to our requirements and found us exactly what we were looking for in the rentals market.

At no time have we felt that she had anything but our best interest at heart. The service level and professional approach has been wonderful  and we have no hesitation in recommending Anita to any prospective clients.

Kind Regards
JP Coppez | Director

From our Long Term Letting Division - Morningside Branch

Good afternoon, Trusha

I am most impressed with Lighthouse rentals. Your  quick responses and feedback are awesome.

Thank you.

I look forward to hearing from Radeka and Ameera.

Kind Regards,
Trish van Nierop
Corporate Affairs Administrator,  the soft drink division of SAB Pty Ltd